Aviavox

AviaVox is a leading provider of Intelligent Artificial Voice Systems for Airports and Airlines.
The company has developed a phoneme technology with which a remarkably high level of 
guaranteed natural speech in many languages can be generated. The quality is unique in the world 
and cannot be distinguished from a human voice.

We persist in our commitment to implement cutting-edge technology innovations.
Our goal is to achieve uncompromising products of the highest available quality that assist in 
increasing the customer experience at the airport, listening to announcements with an excellent intelligibility.

About Aviavox

What it sounds like

Albanian
American English (United States)
العربية
português do Brasil (Brasil)
British English (United Kingdom)
Bulgarian
Cantonese
中文
dansk
Nederlands
português europeu (Portugal)
Vlaams (België)
français
Deutsch
Ελληνικά
हिन्दी
magyar
Indonesian
italiano
日本語
한국어
Norwegian
polski
română
русский
español
svenska
ไทย
Türkçe
Tiếng Việt

British-Irish Airports Expo 2019

-
London, United Kingdom

ACI Europe Regional Airports’ Conference & Exhibition 2019

-
Krakow, Poland

Passenger Terminal Expo 2019

-
London, United Kingdom

Integrated Systems Europe 2019

-
Amsterdam, Netherlands

ACI Airport Exchange 2018

-
Oslo, Sweden

British-Irish Airports Expo 2018

-
London, United Kingdom

Parli Italiano? Si!

With the help of our friends at our Italian partner-company Arcdata, AviaVox has conquered the hearts of Italian aviation professionals.

AviaVox goes Downunder. Again.

After Melbourne and Sydney, the famous AviaVox announcements can now also be heard at Brisbane Airport.

Vietnamese in Australia

At Melbourne Airport, passengers for Ho Chi Minh City can now listen to flight-related announcements in the Vietnamese language.

LiveCall and NameCall

When an operator or handling agent for whatever reason needs to make a live announcement, then AviaVox has a very handy tool that allows for a preliminary recording through a microphone, prior to broadcasting. Intelligent software will automatically ......    

Implementation of Airline-Gate-Client at Milano Malpensa

At Milano Malpensa (MXP) the AviaVox Ailine-Gate-Client announcement system is fully operational at all 90 gates since mid december, 2017. By the end of January 2018, this will also be the case for the 25 gates at Milano Linate (LIN).

Making travelling easy

Making travelling easy and relaxed is the goal of every airport, and helping airports to do so has always been the main focus of AviaVox Artificial Voice Systems. For over two decades now, natural announcements with the unique AviaVox phoneme technology have been sounding at airports all over the world in a multitude of languages, helping passengers to find their way.    

The voice of flexibility - Flexivox

Type: article

Passenger Terminal Expo: preview 2018

Type: article

Clear Message - PTE show follow-up

Type: article

All Aboard! KLM case study

Type: case study

Go With The Flow - passenger specific wayfinding

Type: article

About

About Us

AviaVox develops Intelligent Automatic Announcement Systems for Airlines and Airports. Ever since we started in 1995 we have worked closely with airports of all sizes, making us a global expert in our field. 

We use the day-to-day experiences of our customers to continuously improve the functionality of our system. Because of our thorough knowledge of the operations at airlines and airports, 

many countries have standardized to the AviaVox System as it significantly increases passenger flows and customer experience. On the picture on the left you will find the AviaVox key staff.

About

Marjoleine van Leeuwen

Executive Secretary

Marjoleine van Leeuwen
Marjoleine van Leeuwen
Solutions

Solutions

AviaVox entirely focuses on developing intelligent automatic announcement systems and services for Airports and Airlines. These systems and services can be used either separately or combined, as the topology is modularly designed.

Whatever combination is used, the announcement policy of the customer is leading in how the system is being used. The software-platform enables AviaVox to tweak and tune the parameters in such a way that it entirely meets the expectations and requirements of the customer, whether it is an airport, an airline or a combination of both.

Throughout the years, AviaVox has developed specialized knowledge of the airport- and airline operations and has tailor-made its systems and services towards the capability to integrate with the existing airport systems and operations.

Solutions

Airport-Terminal-Client

The Airport-Terminal-Client system is designed for use throughout an airport, and generates flight related announcements such as boarding calls, delays, gate changes as well as non-flight information such as safety and security calls. Once a passenger has set foot in the airport terminal, these announcements all have the purpose to swiftly and safely guide him or her through the airport to the gate.

Over 3.500 unique announcements can be generated in every language. This more than covers the daily requirements of most airports. During the implementation phase, AviaVox prepares individual announcement books that reflect the announcement policies of that particular airport.

The ATeC system can be used either separately, or combined with any other AviaVox system.

ATeC

ATeC
AGC

Airline-Gate-Client

The Airline-Gate-Client system supports the local announcements in the restricted area of a boarding gate, and is used by Airlines and handling agencies during boarding procedures. It is an extremely powerful software tool that can be fully tailor-made for the individual Airline. The system is set up for a step-by-step approach to guide the passenger through the gate to board the aircraft, and has a proven boarding efficiency improvement rate of up to 20%. When an airline agent opens the application, the software will automatically detect all the essential information of the departing aircraft at that specific gate. In other words: it will recognize the airline, the destination, the aircraft type and the specific boarding procedures belonging to that flight. The graphical Interface is easy to use for the agent, and adaptions according to the specifics of the flight can be carried out by a simple mouse click. The AviaVox Airline-Gate-Client system uses existing PA-systems or PABX-systems and is CUPPS compliant. It is used by over 130 airlines worldwide.

AGC

Avix

The AVIX system is a flight-information-tool that enables passengers to easily and quickly retrieve the latest status of their flight by calling non a mobile phone or landline.

People who dial into the AVIX system, are asked a few questions by an automatic answering device. The provided input is processed by a very clever algorithm, and within seconds the latest information is played to the listener. In the near future this application will also be accessible through an App.

Avix

Avix

Live Voice Recording

When an operator or handling agent for whatever reason needs to make a live announcement, then AviaVox has a very handy tool that allows for a preliminary

recording through a microphone, prior to broadcasting. Intelligent software will automatically leverage this prerecording to the correct output levels, so that the

audio quality is guaranteed and consistent with the automated announcements.

Live Voice Recording

Text Export

All the announcements that are made within the airport, can be exported in multiple languages to the FIDS-screens. In order to be as effective as possible, the text will be eliminated and will only show the essential information. This all is in line with the revised regulations for Titles II and III of the Americans with Disabilities Act of 1990 "ADA", published by the Department of Justice in the USA.

Text Export

Text Export
Technology

Technology

AviaVox is a leading provider of Intelligent Artificial Voice Systems for Airports and Airlines. The company has developed a phoneme technology with which a remarkably high level of guaranteed natural speech in many languages can be generated. The quality is unique in the world and cannot be distinguished from a human voice.

We persist in our commitment to implement cutting-edge technology innovations. Our goal is to achieve uncompromising products of the highest available quality that assist in increasing the customer experience at the airport, listening to announcement with a high intelligibility.

Technology

Interfaces

AviaVox systems make use of the existing infrastructure at the airport, such as the Airport Operational Database (AODB), the Flight Information Display Systems (FIDS) and the Public Address Systems (PA). In order to be able to interface with the PA-Systems AviaVox has developed the AVX-8. This device is connected to the LAN of the Airport and directly connects to the PA-System, despite the brand or type the airport or airline is using. The interface can either be based on “hard-contacts” or preferably a digital connection. AviaVox has a rich experience in connecting to all sorts of AODB’s, even they are proprietary. Most common interfaces are those to SITA, ARINC, RESA, UFIS, ULTRA ELECTRONICS and many more. AviaVox went through homologation programs with these system integrators and has official certifications.

Interfaces

Interfaces
Integration

Integration

The AviaVox systems are far more than just an intelligent automatic announcement system. Actually the systems integrate with the Airport Operational Database (AODB), the Flight Information Display Systems (FIDS) and the PA-Systems (PA). But also other structural components of the infrastructure are being used like the Wireless Networks (Wi-Fi), the Local Area Networks (LAN), telephony switches (PABX) and the Internet.

Furthermore, AviaVox has carefully studied the operations of both Airports and Airlines over many years and has embedded all sort of useful tools and functionalities, thus taking best practice of all these environments. An AviaVox system fully integrates with Airport and Airline Systems and takes part of the daily operations to support a maximum of efficiency.

Integration

Phonemes

AviaVox has developed a phoneme-technology that delivers a superior quality over systems that are based on pre-recordings or Text-To-Speech (TTS). Phonemes are very small digital speech fragments that together can form a word. One word may be built from multiple digital speech fragments (phonemes), in order to get everything right; the intonation, articulation, speed and bridging between other words.

On one hand, the AviaVox Systems hold artificial intelligence that controls the construction of words and grammar. And on the other hand, this System Software uses a huge voice-base with independent phonemes in order to ultimately generate multilingual sentences (announcements) that cannot be distinguished from a human native speaker.

AviaVox makes a computer speak as if it was a living human being!

Phonemes

Phonemes
flexibility

Flexibility

The topology of the AviaVox has been modularly designed to meet the individual operational requirements of airlines and airports. This allows our customers to expand or moderate the installed systems to remain adoptive to the ever changing operational requirements at the airport. This is a very important feature, especially when the airport or airline has ambitious growing plans.

In order to be able to manage and control these complicated systems in a proper way, AviaVox offers a subscription-based model, that includes all regular content management and customer support activities.

As this model is largely based on the annual number of passengers, the AviaVox system is affordable for both small and large airports.

flexibility

Content management

Content management

Content management is one of the most important disciplines within AviaVox in order to build a new and maintain existing languages in the system. The making and maintaining is a dynamic process between AviaVox and the customer, for everything we do must support the individual needs and requirements of a customer, either driven by operations or legislation.

AviaVox follows strict quality procedures to ensure that announcement made by the system are grammatically correct, without accents and they should also embed typical social aspects to make them sound human native natural. But there is more to it; all the announcement should be effective, assisting the passenger to follow the instructions.

In order to be able to manage and control this complicated environment in a proper way, AviaVox only works with educated skilled native speakers.

Content management

Announcement scripts

Both airports and airlines use announcement scripts for which there might be existing scripts. AviaVox usually follows these announcement books in a pre-defined structure which will result in a standard announcement script, either for the airport or the airline.

Naturally, AviaVox  can also use the scripts of either airport or airline, possibly with some recommendations based on best practice. These specific announcement scripts are made for a number of airports and airlines, such KLM, Lufthansa, EasyJet and Ryanair.

When an Airline works with only one specific announcement script worldwide this generates a high level of consistency, quality and recognition. When the airline forwards the latest changes in its announcement script to AviaVox,  after implementation these changes will be pushed forward to all airports using the AviaVox System.

Announcement scripts

Announcement scripts

Languages

Basically, there are no limitations to the number of languages that can be added to the system. AviaVox continuously develops new languages, with as main driver an existing requirement of (multiple) airport(s) or airline(s).

Please click the button below to check which languages are currently available.

Languages

Advisory Boards, Memberships & Partners

AviaVox has a global network in order to follow the market trends and keep its knowledge up-to-date. We participate in various branch organizations such as the Airport Operators Association (AOA) and the Airport Council International (ACI), and we have a board membership in the Netherlands Aerospace Group NAG). We take advice from advisory boards of large airports and airlines, that help us to understand the ever changing requirements within this very dynamic industry. This way we can continuously adjust our development programs to remain ahead of market developments.Around the world, AviaVox has local partnerships with agents and well-respected companies within the airport and airline industry. This too enables us to understand local requirements and legislation.

Please check out our partners and memberships.

Our network

Partners

Airport Information Systems
ARC Data
Ateïs
Audix
Biamp
Bosch
Bouyer
Caverion
CNGSystems
Cofely
Dynacord
Gentrack - Airport 20/20
Honeywell / AV Digital
IED
IKUSI
India Aviation Consulting & Support
Infologic
M2Mobi
Net Display Systems
Peavey
QSC
Resa
Rockwell Collins
TOA
UFIS
Ultra Electronics
Vocia

Memberships

ACI
AOA
NAG

Airlines

Adria
Aegean Airlines
Aer Lingus
Aeroflot
Aeroméxico
Aigle Azur
Air Algerie
Air Arabia
Air Asia
Air Astana
Air Austral
Air Baltic
air Busan
Air Canada
Air China
Air Dolomiti
Air Europa
Air France
Air Horizont
Air India
Air Italy
Air Malta
Air Manas
Air Mauritius
Air Moldova
Air New Zealand
Air Nostrum
Air Seychelles
Air Vallée
AlbaStar
Albawings
Alitalia
Alliance Air
AlMasria Universal Airlines
American Airlines
Ana Airways
Ariana Afghan airlines
Arkia Israeli airlines
ASL Airlines France
Atlantic airways
Atlas Global
Aurigny
Austrian Airlinies
Avianca
Azerbaijan airlines
Azores Airlines
Azur Air Ukraine
Beijing Capital Airlines
Belavia
BH Air
Bhutan Airlines
Biman Bangladesh airlines
Blue Air
Blue Dart Aviation
Blue Islands
Blue Panorama Airlines
Bmi Regional
Bravo Airways
British Airways
British International Helicopters
Brussels Airlines
Cairo Aviation
Carpatair
Cathay Pacific
Cham Wings Airlines
China Airlines
China Eastern airlines
China Southern airlines
Cityjet
Copa AirlinesCopa Airlines
Corendon
Croatia airlines
Czech Airlines
Delta
Druk Air
Eastern Airways
easyJet
Edelweiss Air
EgyptAir
El Al Israel Airlines
Ellinair - Mouzenidis Group
Emirates
Enter Air
Ernest Airlines
Ethiopian
Etihad Airways
Euro Atlantic Airways
Eurowings
Fiji Airways
Finnair
Fly Nas
Flybe
FlyDubai
FlyEgypt
Freebird Airlines
Garuda Indonesia
Georgian airways
Go Air
Gol Intelligent Airlines
Gulf Air
Hainan Airlines
Himalaya Airlines
Hong Kong Airlines
HOP!
Iberia
Icelandair
IndiGo
Iran air
Iraqi airways
Israir
Japan Airlines
Jazeera Airways
Jet airways
Jet Time
Jet2.com
JetKonnect
Jetstar
Joon
Kabo Air
Kam Air
Kenya airways
KLM Royal Dutch Airlines
Korean Air
LATAM
LOT Polish Airlines
Lufthansa
Luxair
Mahan Air
Malaysia Airlines
Maleth Aero
Malindo Air
Montenegro airlines
MyWay Airlines
Nepal airlines
Nile Air
Norwegian Airlines
Nouvelair
Novair
Oman Air
Orange2Fly
Orbest
Pakistan International airlines
Pan Pacific Airlines
Pegasus Airlines
Philippine airlines
Pobeda
Qantas
Qatar Airways
Qeshm Air
Regent Airways
Royal Air Maroc
Royal Brunei airlines
Royal Jordanian
Rwandair
Ryanair
S7 airlines
SAS Airlines
SATA Air Acores
Shandong airlines
Shenzhen airlines
SilkAir
Singapore Airlines
Small Planet Airlines
SmartLynx Airlines Estonia
South African airways
Sprintair
SriLankan airlines
STP Airways
SunExpress
Surinam airways
SwissAir
Syrian Air
T way Airlines
TACV Cabo verde airlines
Tailwind Airlines
Tajik Air
Tap Portugal
Tarom Romania Air Transport
Thai Airways
Thai Lion Air
Thai Smile
Thomas Cook Airlines
Tianjin Airlines
Tigerair Taiwan
Titan Airways
Transavia
Travel Service Polska
Tui Fly
Turkish Airlines
Turkmenistan airlines
Ukraine International Airlines
United airlines
Ural Airlines
Utair
Uzbekistan airways
Vanilla Air
Vietnam Airlines
Virgin Atlantic
Virgin Australia
VLM Airlines
Volotea
Vueling
W!zz Air
Wind Rose Aviation
Wow Air
XiamenAir
YanAir
Yemenia

Airports

Aeroporti di Milano
Aeroporti di Roma
Aeroporto di Bologna
Aeroporto Di Genova
Aeroportos da Madeira
Amsterdam Airport
ANA Aeroportos Lisboa
ANA Aeroports
Billund Airport
Birmingham Airport
Brisbane Airport
Bristol Airport
Brussels Airport
Cairo Airport
Cardiff Airport
Chhatrapati Shivaji Airport
Delhi Ghandi International Airport
Doha International Airport
Dubai Airport Maktoum
Edinburgh Airport
Eindhoven Airport
Frankfurt Hahn Airport
Gold Coast Airport
Groningen Airport Eelde
Heathrow Airport
Kuwalt Airport
Kyiv Boryspil Airport
Lods Airport
London Luton Airport
Mactan Cebu International Airport
Manchester Airport
Melbourne Airport
New Doha International Airport
Oslo Airport
Ostend-Bruges Airport
Poznan Airport
Rotterdam The Hague Airport
Sydney Airport
Viracopos Airport
Weeze Airport

AviaVox is a small-size company with lots of freedom, room for independent thinking and personal development.

Working at AviaVox is like being part of a warm and happy family.

We are always looking for opportunities, so if you wish to send in an open application, please send your resume with your motivation to info@aviavox.com.

Working at AviaVox

Currently we have no open vacancies.

Vacancies

Interested?

For general information, please click here.

If you wish to receive a quotation, please use our Quotation Questionnaire

Contact us

Listen to Aviavox

What it sounds like

Albanian
American English (United States)
العربية
português do Brasil (Brasil)
British English (United Kingdom)
Bulgarian
Cantonese
中文
dansk
Nederlands
português europeu (Portugal)
Vlaams (België)
français
Deutsch
Ελληνικά
हिन्दी
magyar
Indonesian
italiano
日本語
한국어
Norwegian
polski
română
русский
español
svenska
ไทย
Türkçe
Tiếng Việt
Downloads
Contact