Aviavox

AviaVox is a leading provider of Intelligent Artificial Voice Systems for Airports and Airlines.
The company has developed a phoneme technology with which a remarkably high level of guaranteed natural speech in many languages can be generated.
The quality is unique in the world and cannot be distinguished from a human voice.

We persist in our commitment to implement cutting-edge technology innovations.
Our goal is to achieve uncompromising products of the highest available quality that assist in increasing the customer experience at the airport, listening to announcements with a high intelligibility.

About Aviavox

What it sounds like

Passenger Terminal Expo 2018

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Stockholm, Sweden

FUTURE TRAVEL EXPERIENCE ASIA EXPO 2017

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Singapore, Singapore

BRITISH-IRISH AIRPORTS EXPO

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Birmingham, United Kingdom

12th ACI ASIA-PACIFIC REGIONAL ASSEMBLY CONFERENCE AND EXHIBITION

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Doha, Qatar

Passenger Terminal EXPO 2017

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Amsterdam, Netherlands

NAIS - National Aviation Infrastructure Show

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Moscow, Russia

Parli Italiano? Si!

With the help of our firends at our Italian partner-company Arcdata, AviaVox has conquered the hearts of Italian aviation professionals.

AviaVox goes Downunder. Again.

After Melbourne and Sydney, the famous AviaVox announcements can now also be heard at Brisbane Airport.

Vietnamese in Australia

At Melbourne Airport, passengers for ho Chi Minh City can now listen to flight-related announcements in the Vietnamese language.

LiveCall and NameCall

When an operator or handling agent for whatever reason needs to make a live announcement, then AviaVox has a very handy tool that allows for a preliminary recording through a microphone, prior to broadcasting. Intelligent software will automatically ......    

Implementation of Airline-Gate-Client at Milano Malpensa

At Milano Malpensa (MXP) the AviaVox Ailine-Gate-Client announcement system is fully operational at all 90 gates since mid december, 2017. By the end of January 2018, this will also be the case for the 25 gates at Milano Linate (LIN).

Making travelling easy

Making travelling easy and relaxed is the goal of every airport, and helping airports to do so has always been the main focus of AviaVox Artificial Voice Systems. For over two decades now, natural announcements with the unique AviaVox phoneme technology have been sounding at airports all over the world in a multitude of languages, helping passengers to find their way.    

Passenger Terminal Expo: preview 2018

Type: article

Clear Message - PTE show follow-up

Type: article

All Aboard! KLM case study

Type: case study

Go With The Flow - passenger specific wayfinding

Type: article

Perfect Understanding - smart solutions to deal with growth

Type: article

About

About Us

AviaVox develops Intelligent Automatic Announcement Systems for Airlines and Airports. Ever since we started in 1995 we have worked closely with airports of all sizes, making us a global expert in our field. We use the day-to-day experiences of our customers to continuously improve the functionality of our system.

Because of our thorough knowledge of the operations at airlines and airports, many countries have standardized to the AviaVox System as it significantly increases passenger flows and customer experience.

On the picture on the left you will find the AviaVox key staff.

About

Marjoleine van Leeuwen
Marjoleine van Leeuwen

Marjoleine van Leeuwen

Executive Secretary

Solutions

Solutions

AviaVox entirely focuses in developing intelligent automatic announcement systems and services for Airports and Airlines. These systems and services can be used either separately or combined, as the topology is modularly designed.

Whatever combination is used, the announcement policy of the customer is leading in how the system is being used. The software-platform enables AviaVox to tweak and tune the parameters in such a way that it entirely meets the expectations and requirements of the customer, whether it is an airport, an airline or a combination of both.

Throughout the years, AviaVox has developed specialized knowledge of the airport- and airline operations and has tailor-made its systems and services towards the capability to integrate with the existing airport systems and operations.

Solutions

Airport-Terminal-Client

The Airport-Terminal-Client system is designed for use throughout an airport, and generates flight related announcements such as boarding calls, delays, gate changes as well as non-flight information such as safety and security calls. Once a passenger has set foot in the airport terminal, these announcements all have the purpose to swiftly and safely guide him or her through the airport to the gate.

Over 3.500 unique announcements can be generated in every language. This more than covers the daily requirements of most airports. During the implementation phase, AviaVox prepares individual announcement books that reflect the announcement policies of that particular airport.

The ATeC system can be used either separately, or combined with any other AviaVox system.

ATeC

ATeC
AGC

Airline-Gate-Client

The Airline-Gate-Client system supports the local announcements in the restricted area of a boarding gate, and is used by Airlines and handling agencies during boarding procedures. It is an extremely powerful software tool that can be fully tailor-made for the individual Airline. The system is set up for a step-by-step approach to guide the passenger through the gate to board the aircraft, and has a proven boarding efficiency improvement rate of up to 20%.

When an airline agent opens the application, the software will automatically detect all the essential information of the departing aircraft at that specific gate. In other words: it will recognize the airline, the destination, the aircraft type and the specific boarding procedures belonging to that flight. The graphical Interface is easy to use for the agent, and adaptions according to the specifics of the flight can be carried out by a simple mouse click.

The AviaVox Airline-Gate-Client system uses existing PA-systems or PABX-systems and is CUPPS compliant. It is used by over 130 airlines worldwide.

AGC

Avix

The AVIX system is a flight-information-tool that enables passengers to easily and quickly retrieve the latest status of their flight by calling non a mobile phone or landline.

People who dial into the AVIX system, are asked a few questions by an automatic answering device. The provided input is processed by a very clever algorithm, and within seconds the latest information is played to the listener. In the near future this application will also be accessible through an App.

Avix

Avix

Live Voice Recording

When an operator or handling agent for whatever reason needs to make a live announcement, then AviaVox has a very handy tool that allows for a preliminary recording through a microphone, prior to broadcasting. Intelligent software will automatically leverage this prerecording to the correct output levels, so that the audio quality is guaranteed and consistent with the automated announcements.

Live Voice Recording

Text Export

All the announcements that are made within the airport, can be exported in multiple languages to the FIDS-screens. In order to be as effective as possible, the text will be eliminated and will only show the essential information. This all is in line with the revised regulations for Titles II and III of the Americans with Disabilities Act of 1990 "ADA", published by the Department of Justice in the USA.

Text Export

Text Export
Technology

Technology

AviaVox is a leading provider of Intelligent Artificial Voice Systems for Airports and Airlines. The company has developed a phoneme technology with which a remarkably high level of guaranteed natural speech in many languages can be generated. The quality is unique in the world and cannot be distinguished from a human voice.

We persist in our commitment to implement cutting-edge technology innovations. Our goal is to achieve uncompromising products of the highest available quality that assist in increasing the customer experience at the airport, listening to announcement with a high intelligibility.

Technology

Interfaces

AviaVox systems make use of the existing infrastructure at the airport, such as the Airport Operational Database (AODB), the Flight Information Display Systems (FIDS) and the Public Address Systems (PA).

In order to be able to interface with the PA-Systems AviaVox has developed the AVX-8. This device is connected to the LAN of the Airport and directly connects to the PA-System, despite the brand or type the airport or airline is using. The interface can either be based on “hard-contacts” or preferably a digital connection.

AviaVox has a rich experience in connecting to all sorts of AODB’s, even they are proprietary. Most common interfaces are those to SITA, ARINC, RESA, UFIS, ULTRA ELECTRONICS and many more. AviaVox went through homologation programs with these system integrators and has official certifications.

Interfaces

Interfaces
Integration

Integration

The AviaVox systems are far more than just an intelligent automatic announcement system. Actually the systems integrate with the Airport Operational Database (AODB), the Flight Information Display Systems (FIDS) and the PA-Systems (PA). But also other structural components of the infrastructure are being used like the Wireless Networks (Wi-Fi), the Local Area Networks (LAN), telephony switches (PABX) and the Internet.

Furthermore, AviaVox has carefully studied the operations of both Airports and Airlines over many years and has embedded all sort of useful tools and functionalities, thus taking best practice of all these environments. An AviaVox system fully integrates with Airport and Airline Systems and takes part of the daily operations to support a maximum of efficiency.

Integration

Phonemes

AviaVox has developed a phoneme-technology that delivers a superior quality over systems that are based on pre-recordings or Text-To-Speech (TTS). Phonemes are very small digital speech fragments that together can form a word. One word may be built from multiple digital speech fragments (phonemes), in order to get everything right; the intonation, articulation, speed and bridging between other words.

On one hand, the AviaVox Systems hold artificial intelligence that controls the construction of words and grammar. And on the other hand, this System Software uses a huge voice-base with independent phonemes in order to ultimately generate multilingual sentences (announcements) that cannot be distinguished from a human native speaker.

AviaVox makes a computer speak as if it was a living human being!

Phonemes

Phonemes
flexibility

Flexibility

The topology of the AviaVox has been modularly designed to meet the individual operational requirements of airlines and airports. This allows our customers to expand or moderate the installed systems to remain adoptive to the ever changing operational requirements at the airport. This is a very important feature, especially when the airport or airline has ambitious growing plans.

In order to be able to manage and control these complicated systems in a proper way, AviaVox offers a subscription-based model, that includes all regular content management and customer support activities.

As this model is largely based on the annual number of passengers, the AviaVox system is affordable for both small and large airports.

flexibility

Content management

Content management

Content management is one of the most important disciplines within AviaVox in order to build a new and maintain existing languages in the system. The making and maintaining is a dynamic process between AviaVox and the customer, for everything we do must support the individual needs and requirements of a customer, either driven by operations or legislation.

AviaVox follows strict quality procedures to ensure that announcement made by the system are grammatically correct, without accents and they should also embed typical social aspects to make them sound human native natural. But there is more to it; all the announcement should be effective, assisting the passenger to follow the instructions.

In order to be able to manage and control this complicated environment in a proper way, AviaVox only works with educated skilled native speakers.

Content management

Announcement book

Both airports and airlines use announcement books for which there might be existing scripts. AviaVox usually follow these announcement books in a pre-defined structure which will result into a standard announcement book, either for the airport or the airline.

It speaks for itself that AviaVox also identically can use the scripts of both the airport and airline, although based on best practice AviaVox might make some recommendations. These specific announcement books are made for a number of airports and airlines, such KLM, Lufthansa, EasyJet and Ryanair.

If an Airline works with only one specific announcement book worldwide, he creates a high level of consistency, quality and recognition. If the airline forwards the latest changes to AviaVox, in less than a few moments these changes are being pushed forward to all those airports using an AviaVox System.

Announcement book

Announcement book
Languages

Languages

AviaVox continuously adds new languages to their systems. Basically, there are no limitations to the number that AviaVox can build in their systems, although it needs to be said that the driver for making new languages are the requirements at an airport or airline. Amongst the many languages that AviaVox can support, one will find for instance:

British-English, French, German, Dutch, Flemish, Spanish, Portuguese, Italian, Greek, Polish, Russian, Danish, Norwegian, Swedish, Egyptian Arabic, Modern Standard Arabic, Hindi, Mahrati, Mandarin, Japanese, Korean.

Any other language can be added.

Languages

Advisory Boards, Memberships & Partners

AviaVox has a global network in order to follow the market trends and keep its knowledge up-to-date. We participate in various branch organizations such as the Airport Operators Association (AOA) and the Airport Council International (ACI), and we have a board membership in the Netherlands Aerospace Group NAG). We take advice from advisory boards of large airports and airlines, that help us to understand the ever changing requirements within this very dynamic industry. This way we can continuously adjust our development programs to remain ahead of market developments.Around the world, AviaVox has local partnerships with agents and well-respected companies within the airport and airline industry. This too enables us to understand local requirements and legislation.

Please check out our partners and memberships.

Our network

Partners

Amadeus Airports
ARC Data
Ateïs
Audix
Biamp
Bosch
Bouyer
Caverion
CNGSystems
Cofely
Dynacord
Gentrack - Airport 20/20
Honeywell / AV Digital
IED
IKUSI
India Aviation Consulting & Support
Infologic
Net Display Systems
Peavey
QSC
Resa
Rockwell Collins
TOA
UFIS
Ultra Electronics
Vocia

Memberships

ACI
Albatros Airport Database
AOA
NAG

Airlines

Adria
Aegean Airlines
AerArann
Aeroflot
Aerolíneas Argentinas
Air Algeria
Air Arabia
Air Baltic
Air Europa
Air france
Air India
Air Lituanica
Air Malta
Air One
Air Serbia
Air seychelles
Air Transat
Alitalia
Alitalia CityLiner
AMC
American Airlines
Ana Airways
Arke
Aurigny
Austrian Airlinies
Blue 1
Blue Air
Blue Islands
Blue Panorama Airlines
Bmi Regional
Bmibaby
British Airways
Brussels Airlines
Cityjet
Corendon
Czech Airlines
Delta
Eastern Airways
easyJet
EgyptAir
Emirates
Estonian Air
Ethiopian
Eurolot
Eva Air
Finnair
Flybe
Flyvlm
Germanwings
Hainan Airlines
HOP!
Iberia
IcelandAir
Jet2.com
KLM Royal Dutch Airlines
Logan Air
LOT Polish Airlines
Lufthansa
MEA Airlines Liban
Meridiana
Monarch
Norwegian Airlines
Nouvelair
Onurair
Pegasus Airlines
Qatar Airways
Royal Air Maroc
Royal Jordanian
Ryanair
SAS Airlines
Singapore Airlines
Sky Airline
SkyBus
Small Planet Airlines
Stobart Air
SunExpress
SwissAir
Tailwind Airlines
Tap Portugal
Tarom Romania Air Transport
Thai Airways
Thomas Cook Airlines
Tunisair
Turkish Airlines
Ukraine International Airlines
US Airways
Virgin Atlantic
Vueling
W!zz Air
Wow Air

Airports

Aeroporto Di Genova
Aeroportos da Madeira
Amsterdam Airport
ANA Aeroportos Lisboa
ANA Aeroports
Billund Airport
Birmingham Airport
Bristol Airport
Brussels Airport
Cairo Airport
Cardiff Airport
Chhatrapati Shivaji Airport
Delhi Ghandi International Airport
Doha International Airport
Dubai Airport Maktoum
Edinburgh Airport
Eindhoven Airport
Frankfurt Hahn Airport
Groningen Airport Eelde
Heathrow Airport
Kuwalt Airport
Kyiv Boryspil Airport
Lods Airport
London Luton Airport
Manchester Airport
Melbourne Airport
New Doha International Airport
Oslo Airport
Poznan Airport
Rotterdam The Hague Airport
Viracopos Airport
Weeze Airport

Currently we have no vacancies.

But we are always looking for opportunities, so if you wish to send in an open application, please send your resume with your motivation to info@aviavox.com.

Currently we have no vacancies.

Interested?

For general information, please click here.

If you wish to receive a quotation, please use our Quotation Questionnaire

Contact us

Listen to Aviavox

What it sounds like

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